Privacy Policy

1. Introduction

Voidware Studios LLC, a Virginia limited liability company ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software applications, services, and websites (collectively, "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Covered Services and Sites

This Privacy Policy applies to all products, services, websites, and applications operated by Voidware Studios LLC, including but not limited to:

• Voidware Studios – voidware.org (corporate website)
• Frameshift – frameshift.dev (performance optimization software)
• Mirilux – available via voidware.org
• Breakpoint Academy – breakpoint.academy (educational platform)
• Any subdomains, related domains, or future products operated by Voidware Studios LLC

Individual products may have supplemental privacy notices specific to their data practices. Where product-specific notices exist, they supplement this company-wide Privacy Policy.

3. Information We Collect

3.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account or register for our Services
• Make a purchase or transaction
• Contact customer support
• Participate in surveys or promotions
• Subscribe to newsletters or communications

This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed through third-party payment processors)
• Communications and correspondence with us

3.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information about your device and usage patterns:

• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features accessed, time spent, interaction patterns)
• Performance data (error reports, crash logs, system performance metrics)
• IP address and general location information
• Browser type and version
• Cookies and similar tracking technologies

3.3 Information from Third Parties

We may receive information about you from third-party services you choose to connect with our Services, such as:

• Social media platforms
• Authentication services
• Payment processors
• Analytics providers

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Provide and Improve Services

• Operate, maintain, and improve our Services
• Process transactions and send related information
• Provide customer support and respond to inquiries
• Develop new features and functionality
• Troubleshoot and fix bugs or technical issues

4.2 Personalization

• Customize your experience with our Services
• Remember your preferences and settings
• Provide personalized recommendations

4.3 Communications

• Send transactional messages (account notifications, service updates)
• Provide marketing communications (with your consent)
• Send newsletters and product announcements
• Respond to your comments and questions

4.4 Security and Compliance

• Protect against fraud, abuse, and security threats
• Enforce our terms and policies
• Comply with legal obligations
• Resolve disputes and troubleshoot problems

4.5 Analytics and Research

• Analyze usage patterns and trends
• Conduct research and testing
• Generate aggregated statistics
• Measure the effectiveness of our Services

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring services
• Customer support tools
• Email and communication services

5.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal processes
• Enforce our agreements and policies
• Respond to claims of violation of third-party rights
• Protect the rights, property, or safety of Voidware Studios, our users, or the public

5.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5.5 Aggregated or Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights and Choices

7.1 Access and Update

You may access, review, and update your account information by logging into your account or contacting us directly.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.

7.4 Marketing Communications

You may opt out of receiving marketing communications by:

• Following the unsubscribe instructions in emails
• Adjusting your account notification settings
• Contacting us directly

Note: You may still receive transactional or service-related communications.

7.5 Cookies and Tracking

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Services.

7.6 Do Not Track

Our Services do not currently respond to "Do Not Track" signals from browsers.

8. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Voidware Studios. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 17.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise these rights, please contact us. You also have the right to lodge a complaint with a supervisory authority.

13.1 Lawful Bases for Processing

We process your personal data under the following lawful bases as defined by GDPR:

• Contract Necessity: Processing necessary to perform our contract with you, including providing our Services, processing transactions, and managing your account.
• Legitimate Interests: Processing necessary for our legitimate business interests, including improving our Services, ensuring security, preventing fraud, and conducting analytics—provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as marketing communications and optional data sharing. You may withdraw consent at any time.
• Legal Obligation: Processing necessary to comply with our legal obligations, including tax reporting, responding to legal requests, and maintaining records as required by law.

13.2 Data Controller

Voidware Studios LLC acts as the data controller for personal data collected through our Services. For data protection inquiries, contact us at inquiries@frameshift.dev.

14. Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (VCDPA):

• Right to confirm whether we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to delete your personal data
• Right to obtain a portable copy of your personal data
• Right to opt out of targeted advertising, sale of personal data, and profiling

14.1 Our Data Practices

We want to be clear about our practices:

• Sale of Personal Data: We do not sell your personal data.
• Targeted Advertising: We do not engage in targeted advertising based on your personal data.
• Profiling: We do not engage in profiling that produces legal or similarly significant effects.

14.2 Exercising Your Rights

To exercise your VCDPA rights, contact us at inquiries@frameshift.dev. We will respond to verified requests within 45 days. If we decline your request, you may appeal by contacting us with "VCDPA Appeal" in the subject line.

15. Analytics and Tracking Technologies

We use analytics and performance monitoring tools to understand how our Services are used and to improve user experience.

15.1 Analytics Services

Our Services may use the following types of analytics and tracking technologies:

• Website Analytics: We use analytics services to collect information about website usage, including pages visited, time spent, and navigation patterns. This helps us understand how users interact with our Services and identify areas for improvement.
• Performance Monitoring (Real User Monitoring): We use performance monitoring tools to measure page load times, identify errors, and optimize the user experience. These tools may collect technical data such as browser type, device information, and performance metrics.
• Error Tracking: We collect crash reports and error logs to identify and fix technical issues in our Services.

15.2 Third-Party Analytics Providers

We may use third-party analytics providers, including but not limited to:

• Netlify Analytics/RUM: For website performance monitoring and real user metrics on sites hosted on Netlify infrastructure.
• Standard Web Analytics: For understanding traffic sources, user behavior, and content performance.

These providers may collect information automatically through cookies, scripts, or similar technologies. For more information about their privacy practices, please refer to their respective privacy policies.

15.3 Your Choices

You can manage cookies and tracking technologies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your experience with our Services. Note that some analytics data is collected server-side and cannot be blocked through browser settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within a reasonable timeframe.